Syscogen Cognitech Pvt. Ltd. (“Syscogen”, “we”, “us”, “our”), located in Malda, West Bengal, is committed to protecting your privacy and complying with applicable laws including the Information Technology Act 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act) in India.

1. Scope & Acceptance

This Privacy Policy applies to the website syscogen.com and all services provided by Syscogen Cognitech Pvt. Ltd. we collect, use, share, retain, and protect your personal data when you visit or engage with syscogen.com or contact us via forms, calls, emails, or chat. By using our website or services, you agree to the terms outlined below.

2. Information We Collect

🇮🇳 Personal Data Provided by You:

Name, company name, email address, phone number, postal address
Project requirements, specifications, and related documents
Credentials or API keys (when provided for integration and development tasks)

🌐 Usage & Technical Data Collected Automatically:

IP address, browser type/version, device information, OS
Device identifiers, referring URL, pages visited, timestamps, errors
Cookies and usage data via Google Analytics or similar tools

3. How We Use Your Data

We use collected data to:

To deliver and improve services (Web, Marketing, SMS, etc.)
To communicate project updates, invoices, and support
To comply with legal obligations and protect our rights
To customize your experience and analyze engagement

4. Data Sharing & Third-Party Access

We may share your personal information with trusted third parties under the following circumstances:

Service providers: Such as analytics tools, hosting platforms, or payment processors (e.g., Razorpay), who assist in operating and improving our website and services.
Government or legal authorities: When required to comply with applicable laws, regulations, or court orders.
Affiliate vendors: Including SMS gateways, API services, or technology partners who help us execute your project efficiently.

We may also use your data internally to inform you about other Syscogen services, offers, or products that may be relevant to your business needs. You can opt out of promotional communications at any time.

We do not sell, rent, or trade your personal data to any third party for commercial or marketing purposes.

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience:

Essential cookies for site functionality (e.g., form submissions).
Analytical cookies to monitor site usage patterns.
Advertising cookies only if you opt in (e.g. retargeting tools).

You may disable cookies in your browser settings, but this may limit certain features.

6. Your Rights

You may have the following rights under the DPDP Act 2023:

Access your personal data.
Request correction or deletion of inaccurate data.
Withdraw consent to data processing at any time.
Lodge grievances with us or the designated authority if necessary.

To exercise these rights, email:📧 info@syscogen.com

7. Data Security & Retention

We retain your data only for as long as needed to fulfill the stated purposes or to meet legal requirements. After that, data is securely anonymized or deleted.

We implement reasonable security measures such as SSL encryption, firewalls, access controls, and regular audits to protect your data.

8. Children's Privacy

Our services are intended for business and professional use. We do not knowingly collect data from children under 18. If we learn of accidental collection, we will promptly delete such data.

9. Policy Updates

Syscogen reserves the right to update this policy as required. We will post updated versions on our website with a revised “Last Updated” date. Your continued use of the site constitutes acceptance of changes.

10. Contact Information

For any privacy-related concerns or to exercise your rights, contact:

Syscogen Cognitech Pvt. Ltd.
Prantapally, Rathbari Station Rd.
English Bazar, Malda – 732101, West Bengal, India
📧 info@syscogen.com